3CX Call Center Solution
3CX advanced Call center solution improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience. 3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.
What we can do with 3CX Call center?
- Integrated Wallboard for real-time monitoring
- Detailed reports of longest wait time and abandoned calls
- SLA and Callback Statistics
- Call Back option for customers not willing to wait
- Log agents in and out of queues
- Hunt by Threes – Random & Prioritized
- Call Back – callers can hang up and keep their position
- Round Robin
- Listen in allows you to listen to a call without the caller or agent knowing
- Train new agents during a live call with the whisper function
- Agents making a mess of a call? Use Barge in to take over
- Live chat & talk with your website visitors
Server-side CRM integration
To improve efficiency of employee performance 3CX
offer simple integration with a wide range of CRM, ERP and accounting systems
3 Step to Getting start your call center !