Hotel PBX Solution

Slash Your Telco Costs With 3CX’s Hotel PBX

The 3CX IP PBX integrate with Hotel software system/ Property Management System (PMS) open a lot of powerful feature such as

  1. Check in and Check out of guests  (via PMS or 3CX WebClient).
  2. Setting guest extensions to Do not Disturb.
  3. Blocking of external calls when a room is not occupied.
  4. Schedule wake up calls.
  5. Allows billing of calls to rooms (via Fidelio PMS)
  6. Allows housekeeping to set room status via the phone

Hotel call feature

Check-IN and Check-out

Check In Operations

  • Sets Extension Name.
  • Enables the extension to allow outbound calls.
  • Deletes all voicemail messages.
  • Clears Do Not Disturb (DND) status.
  • Updates phonebook files for IP Phones.
  • Re-provisions supported IP Phones.

Check Out Operations

  • Sets name to blank to show that there is no one in the room.
  • Disables outbound calls on extension.
  • Deletes all voice mail messages and recordings.
  • Clears the Do Not Disturb (DND) status.
  • Updates phonebook files for IP Phones.
  • Re-provisions supported IP Phones.

Wake-up Call

The system allows for wake up calls to be scheduled. This can be set by the guest from the room without the receptionist’s intervention. The guest calls a Wake-Up call service IVR, and follows the prompts to set a wake-up call. At the scheduled time, the system will call the guest and play a predefined message when the guest answers the call. Wake up calls can also be scheduled via PMS.

Call Billing

The system will log calls from each room and show call costs based on the costs configured in the 3CX Phone System Management Console.

The system can output a configurable Call Data Record (CDR) for each call. The CDR can be sent to a separate text file (one call per text file), to a text file containing all calls, or to a TCP port. For each case, the exact format can be customized.

Room Status

This function allows house keeping to set the status of the room via the phone.

Block External Call

Blocking of external call when a room is not occupied

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