Yeastar Call Center Solution

Smart. Simple. All-inclusive. Meet all your call center needs easier and maximize ROI with a real one stop YeastarCall Center Solution in cloud or on-premises.

One Stop Call Center Solution

Smart. Simple. All-inclusive. Meet all your call center needs easier and maximize ROI with a real one stop YeastarCall Center Solution in cloud or on-premises.

Combining the advanced IP PBX technology and the robust Asterisk call center management software QueueMetrics, Yeastarnow offers an integrated system capable of both smart telephone management and powerful call center analysis, to provide a consistent customer experience and create delightful customers.

Enjoy enhanced customer satisfaction and let your call center managers monitor agent productivity, measure targets, conversion rates, and view campaign statistics with a simple and easy to use interface.

Benefits

  • A Highly Scalable Monitoring and Reporting Suite
    Support unlimited agents, queues and campaigns. Expand numbers of agents as long as you need at any given time.
  • Advanced Contact Center Reporting
    Reports on call center activity, divided by queue and filtered by agent and time period, that show what happened in details during a specified period.
  • Over 180 Metrics for Queue Strategies and Real-time Statistics
    Measure targets, conversion rates and all agent activities with instant access to vital statistics from any device with a web browser.
  • Inclusive Robust Call Center Features
    Enhanced IVR, automatic call distribution, music-on-hold, call recording and many more are all within reach with fast and easy solution implementation.
  • 30-day Free Trial
    Try before investment. 30 day’s test drive to give you full functionality and ample time to understand how it works and perform.

The power of call center Integration

With seamless integration, the third-party call center softwarestransform S-Series into a call management platform while S-Series offers a complete suite of enterprise-grade telephony features.

Features

Call center reporting
Real-time monitoring
Call distribution management
Track critical metrics and queue stats
Easy-to-use platform

Benefits
Optimize agent performance and call center operations
Quicker and more accurate call routing
Decrease call abandonment
Enhance caller experience
Help achieve business’ maximum potential

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